• Create an environment in which parents/guardians are comfortable enough to speak and interact.
• Value the parents/guardians comments and insights and make use of their knowledge about their child’s strengths and needs.
• Actively listen to parents/guardians by communicating with words, eye contact, and a posture that promotes open communication.
• Avoid judgements.
• Ask questions that will start a conversation about their child and listen to their answers before reacting.
• Use observation tools or developmental profiles which are shared frequently with the parents/guardians. Take the time to present the documents and ensure that they are understood.
• Speak with parents/guardians in the classroom or foyer to share general information and/or select a private confidential area to discuss concerns.
• Be aware of the time of day that is best to talk to parents/guardians (i.e. are they quickly in and out at the end of the day and possibly have more time in the morning?).
• Encourage parents/guardians to participate in all aspects of the child care program.
• Have resource information available to you so that you can share it with the parents/guardians when required (i.e. coordinates for First Words).

The CISS Newsletter Committee